A new way of work balance put pressure on IT

Our parents probably worked from 9 to 5. In today's life that is no longer the truth.

If you raise a family you want to spend time with your spouse and your children, and therefore more and more people come home early and spend time with family while the kids are awake. Then after dinner and when the kids have gone to bed they work a few hours close to midnight (and sometimes also in the early morning...). 

It looks like 10pm is becoming the best time to fire off emails because then your audience is listening!

So what is the impact on IT?

Well - we just simply need to not only have our systems running but we also need to provide support to our users. I see that being able to offer late evening user support and early morning support is becoming a competitive advantage as the need for this is increasing.

IT providers that are unable to support customers after 5pm will face difficulties and lose business. The ones that adapt to the new realities will instead win business and win customer satisfaction.

Regards, Per

Comments

[Stuart Crawford]

Good Morning from Calgary Per where it is 5:40 AM on Sunday, I totally understand where you are coming from. Call it sad or call it the attitude of someone who loves to be online and connected ALL THE TIME. I live for servicing my clients and being here for my friends. Actually I perform better in the wee morning hours so I elect to work earlier in the day.

This is a great posting Per, I am hosting a webcast on October 10th at Noon Eastern time on this topic. The competitive advantage of After Hour Support. We are opening up the can of works on my Small Business IT Radio show at http://www.blogtalkradio.com/smb, hope you can tune in.

Thanks for this great reminder on the competitive advantage that after hours support can bring to a firm like mine at IT Matters (http://www.itmatters.ca).

Cheers

Stuart Crawford
Calgary, AB
http://blog.itsuccessmentor.com